Covid 19 Customer Guidelines 22/02/2021

At 17:26 on the 22nd Febuary the goverment issued instruction that caravan Parks may reopen without facilities from the 12th of April to the 17th of May when further restrictions will be lifted. We are open under these conditions:-

Covid 19 Customer Guidelines

These are our guidelines which are designed to protect all our customers and our staff, please ensure that you abide by the two meter social distance at all times on the park. Customers are responsible for their actions so please stay safe for all of us!

 

Pre Arrival

1 - Please ensure that your balance is paid prior to arrival by either phoning the office or by using the client portal on our web site.

Arrival Procedure

1- Stay in your vehicle till you reach the reception

2- Only one person to enter reception for check in please use sanitizer

3 -Sneeze screens are in place

4 -Contactless card payment where ever possible

Shop

Open only one pearson allowed at a time.

Games room

Closed until 17th May

Information room

Closed until 17th May

Buttermeadow facility block

Closed until 17th May

Blackrock Copse facility block

Closed until 17th May

Outside Play Areas

Please use the hand sanitizer station & children must be accompanied.

Dog Walks

Please use hand sanitizer station

Dish Wash & Laundry

Closed until 17th May

Fish & Chip Shop

Closed until 17th May

Visitors

We will not be allowing visitors on the park until further notice.

Please be mindful of the local community and show consideration when outside the park. 

 

Feeling Unwell at Dornafield Please stay in your unit and call 07492671970

 

 

IF YOU DO NOT OBSERVE THESE SIMPLE GUIDELINES YOU MAY BE ASKED TO LEAVE THE PARK

Your understanding and help with this situation is greatly appreciated and we will endeavour to keep Dornafield safe for all concerned.

Special Covid-19 Customer Terms 12/1/2021

Postponement and cancellation

This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.

The rights in this clause are additional to any other rights either of us may have in our terms and conditions.

We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.

 

Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

 

Changes to our facilities and services

We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.

 

Covid 19 Customer Guidelines 4/7/2020

These are our guidelines which are designed to protect all our customers and our staff, please ensure that you abide by the two meter social distance at all times on the park. Customers are responsible for their actions so please stay safe for all of us!

 

Pre Arrival

1 - Please ensure that your balance is paid prior to arrival by either phoning the office or by using the client portal on our web site.

Arrival Procedure

1- Stay in your vehicle till you reach the reception

2- Only one person to enter reception for check in please use sanitizer

3 -Sneeze screens are in place

4 -Contactless card payment where ever possible

Shop

Only one adult in the shop and no unaccompanied children.

Games room

Closed until further notice

Information room

Closed until further notice

Buttermeadow facility block

Now operates a one way system please use hand sanitizer station & no unaccompanied children.

Blackrock Copse facility block

Please use hand sanitizer station & no unaccompanied children.

 

We strongly advise you to use your own facilities whenever possible to reduce the risk of virus spread.

 

Outside Play Areas

Please use the hand sanitizer station & children must be accompanied.

Dog Walks

Please use hand sanitizer station

Dish Wash & Laundry

Hand washing facilities inside these areas

Fish & Chip Shop

Sorry the takeaway is closed for the remainder of this season

Visitors

We will not be allowing visitors on the park until further notice.

Please be mindful of the local community and show consideration when outside the park.

 

Feeling Unwell at Dornafield

Please stay in your unit and call 07492671970 do not use the park facilities!

 

IF YOU DO NOT OBSERVE THESE SIMPLE GUIDELINES YOU MAY BE ASKED TO LEAVE THE PARK

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